Refund and Return Policy

Last Updated: 7/9/2025

 

Our Commitment to Your Satisfaction

At Scribe Tribe, we want you to be completely satisfied with your tefillin, mezuzahs, and accessories. We understand that these are sacred items that must meet your specific needs and halachic requirements. This policy explains how we handle returns, exchanges, and refunds to ensure you receive exactly what you need.

 

Return Eligibility

What Can Be Returned

Standard Items – Fully Refundable:

  • Commonly ordered tefillin configurations
  • Standard mezuzah scrolls
  • Ready-to-ship accessories
  • Items without personalization

Customized Items – 20% Restocking Fee:

  • Uncommon tefillin configurations
  • Specially requested mezuzah specifications
  • Custom-sized accessories
  • Items requiring special preparation or assembly

Non-Returnable Items:

  • Items personalized with names or inscriptions
  • Batim covers with custom engravings
  • Mezuzah cases with personal dedications
  • Items that have been used or worn

 

Condition Requirements

To be eligible for return, items must:

  • Be in original, unused condition
  • Include all original packaging and components
  • Be free from damage not caused by shipping
  • Include all documentation and certificates of authenticity

 

Return Timeframe

Standard Return Window

You have 30 days from the date of delivery to request a return for eligible items.

 

Error-Based Returns

If there’s an issue due to our error, the 30-day limit doesn’t apply. We’ll make it right no matter when you contact us. Examples include:

  • Incorrect item shipped
  • Manufacturing defects
  • Damage during shipping
  • Items not matching your confirmed specifications

 

How to Initiate a Return

Step 1: Contact Us

Email us at [email protected] with:

  • Your order number
  • Description of the item(s) you want to return
  • Reason for the return
  • Photos (if returning due to damage or defect)

Step 2: Return Authorization

We’ll respond within 1-2 business days with:

  • Return authorization number
  • Prepaid return shipping label (if error on our part)
  • Packing instructions
  • Expected refund timeline

Step 3: Package and Ship

  • Pack items securely in original packaging
  • Include the return authorization number
  • Use the provided shipping label or your own carrier
  • Keep tracking information for your records

Step 4: Inspection and Processing

Once we receive your return:

  • Items are inspected within 2-3 business days
  • You’ll receive confirmation of receipt
  • Refund or exchange is processed accordingly

 

Refund Process

Refund Timeline

  • Approved refunds: 5-10 business days to appear in your account
  • Processing time: 2-3 business days after we receive your return
  • Bank processing: Additional 3-5 business days depending on your financial institution

Refund Method

Refunds are issued to your original payment method:

  • Credit card refunds appear as credits on your statement
  • PayPal refunds are processed to your PayPal account
  • Other payment methods handled according to processor policies

Refund Amounts

  • Standard items: Full purchase price minus original shipping (unless error on our part)
  • Customized items: Purchase price minus 20% restocking fee
  • Error-based returns: Full refund including original shipping costs

 

Exchange Policy

When Exchanges Are Available

We offer exchanges for:

  • Defective items
  • Incorrect items shipped
  • Size or specification changes (within return window)
  • Upgrades to higher-quality options

Exchange Process

  1. Follow the return initiation process above
  2. Specify the replacement item desired
  3. Pay any price difference for upgrades
  4. Receive replacement item with expedited shipping

 

Warranty Coverage

What’s Covered

All Scribe Tribe products are covered for:

  • Manufacturing defects
  • Material failures under normal use
  • Halachic compliance issues
  • Craftsmanship problems

Warranty Period

  • Tefillin: 1 year from delivery date
  • Mezuzah scrolls: 1 year from delivery date
  • Accessories: 90 days from delivery date

Warranty Claims

To file a warranty claim:

  1. Contact [email protected]
  2. Provide order number and description of issue
  3. Submit photos if applicable
  4. Receive repair or replacement instructions

 

Special Circumstances

Damaged Shipments

If your package arrives damaged:

  • Don’t refuse delivery (we need to file claims with carrier)
  • Photograph the packaging and any damage
  • Contact us immediately at [email protected]
  • We’ll arrange replacement or repair at no cost

Lost Packages

If your package is lost in transit:

  • We’ll work with the shipping carrier to locate it
  • If not found within 10 business days, we’ll send a replacement
  • No additional cost to you

Defective Items

If your item has a defect:

  • Contact us with photos of the issue
  • We’ll determine if it’s a manufacturing defect
  • Replacement or repair provided at no cost
  • Expedited shipping for replacements

 

Restocking Fees

When Applied

20% restocking fee applies to:

  • Custom configurations returned for personal preference
  • Special orders that don’t meet your expectations
  • Items requiring disassembly or reconfiguration

Fee Calculation

  • Applied to the item price (excluding shipping and taxes)
  • Calculated after any applicable discounts
  • Clearly communicated before return authorization

 

Contact Information

Customer Service

Email: [email protected]

Phone: (718) 387-4983

Mailing Address:
Scribe Tribe
161 Taylor St
Brooklyn, NY 11211

 

Policy Updates

This policy may be updated to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

This policy is designed to be fair to both our customers and our business while maintaining the highest standards for sacred Jewish items. If you have questions about any aspect of our return policy, please don’t hesitate to contact us.