At ScribeTribe, we’re committed to getting your order to you safely and on time. This policy outlines our shipping methods, costs, processing times, and what you can expect throughout the delivery process.

 

Shipping Methods and Costs

 

Domestic U.S. Orders

• Free shipping on all orders over $100 within the U.S.
• Orders under $100: Shipping costs calculated at checkout based on weight, dimensions, and destination
• Standard shipping: 3-7 business days via FedEx or UPS Ground
• Expedited shipping: Available at checkout with delivery times ranging from 1-3 business days

 

International Orders

• We ship worldwide to most countries
• Flat rate international shipping: $25 USD
• Delivery times vary by destination and customs processing (typically 7-21 business days)
• Some remote locations may incur additional shipping charges

 

Processing Time

 

Standard Items

• Commonly stocked items (standard tefillin configurations, mezuzah scrolls, ready-to-ship products)
• Processing time: 1-3 business days

 

Custom and Personalized Items

• Custom configurations and personalized products require additional preparation
• Processing time: 1-4 weeks depending on complexity
• You’ll receive email updates at every stage of production

 

Order Processing Schedule

• Orders placed before 2:00 PM EST Monday-Thursday are typically processed the same business day
• Orders placed after 2:00 PM EST or on Friday will be processed the next business day
• No processing on weekends or major holidays

 

Order Tracking

• Tracking information will be emailed to you once your order ships
• Track your package using the provided tracking number on the carrier’s website
• If you don’t receive tracking information within 24 hours of shipment, please contact us
• For questions about tracking, email us at [email protected]

 

Delivery Information

 

Standard Delivery

• Packages are typically delivered Monday-Saturday (carrier dependent)
• Signature may be required for orders over $200
• If you’re not available, packages will be left in a secure location or held for pickup per carrier policy

 

Address Accuracy

• Please ensure your shipping address is complete and accurate
• We are not responsible for packages delivered to incorrect addresses provided by the customer
• Address changes must be requested within 2 hours of order placement

 

P.O. Boxes and APO/FPO Addresses

• We ship to P.O. Boxes via USPS only
• APO/FPO addresses are supported with additional processing time (2-3 extra business days)

 

International Shipping Details

 

Customs and Import Fees

• International orders may be subject to import duties, taxes, or customs fees
• These fees are determined by your country’s customs authority
• Customer responsibility: All customs fees, duties, and taxes are the buyer’s responsibility
• Fees are typically collected at the time of delivery or during customs clearance

 

Restricted Countries

• We currently cannot ship to certain countries due to shipping restrictions
• A list of restricted countries will be displayed at checkout
• Contact us if you have questions about shipping to your location

 

Customs Documentation

• All international packages include proper customs declarations
• Packages may be subject to inspection and delays by customs authorities
• We cannot guarantee delivery times for international orders due to customs processing

 

Shipping Restrictions

 

Prohibited Items

• We reserve the right to cancel orders for items that cannot be legally shipped to certain destinations
• Some religious items may have import restrictions in certain countries

 

Size and Weight Limits

• Standard shipping applies to packages up to 50 lbs and reasonable dimensions
• Oversized or overweight items may incur additional shipping charges
• You’ll be notified of any additional charges before your order ships

 

Lost, Damaged, or Delayed Packages

 

Lost Packages

• If your package shows as delivered but you haven’t received it, wait 24-48 hours and check with neighbors or building management
• Contact us immediately if your package is confirmed lost
• We’ll work with the shipping carrier to locate your package or arrange a replacement

 

Damaged Packages

• Inspect your package upon delivery
• Report any damage within 48 hours of delivery
• Take photos of the damaged package and contents
• We’ll work with you to resolve the issue promptly

 

Delayed Shipments

• While we strive for on-time delivery, delays can occur due to weather, carrier issues, or customs processing
• We’ll notify you of any significant delays we’re aware of
• For urgent orders, consider expedited shipping options

 

Holiday and Peak Season Shipping

• During peak seasons (holidays, religious observances), processing and shipping times may be extended
• Holiday shipping deadlines will be posted on our website
• We recommend placing orders early during busy periods
• Expedited shipping options may have modified schedules during holidays

 

Shipping Insurance and Liability

• All packages are automatically insured up to $100
• Additional insurance is available for high-value orders
• ScribeTribe is not liable for packages once they’re in the carrier’s possession, except in cases of merchant error
• Claims for lost or damaged packages must be filed within 30 days of the ship date

 

Order Modifications and Cancellations

• Address changes: Must be requested within 2 hours of order placement
• Order cancellations: May be possible within 24 hours if processing hasn’t begun
• Shipping method changes: Contact us immediately; changes may not be possible once the order is processed

 

Contact Information

For shipping questions, tracking issues, or concerns:

Email: [email protected]

Phone: (718) 387-4983

Mailing Address:

Scribe Tribe
161 Taylor St
Brooklyn, NY 11211

 

Policy Updates

This shipping policy may be updated periodically to reflect changes in our processes, carrier partnerships, or legal requirements. The most current version will always be available on our website.

Last Updated: 7/9/25