Last Updated: 7/9/2025
Agreement to Terms
Welcome to Scribe Tribe. By accessing our website, using our tefillin and mezuzah builders, or purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.
If you do not agree with these Terms, you may not use our website or services. Your continued use of our website constitutes acceptance of any updates to these Terms.
About Scribe Tribe
Scribe Tribe is an online platform that connects customers with skilled sofrim (scribes) to provide authentic, mehudar tefillin and mezuzahs. We offer customization tools to help you specify your requirements according to your minhag (customs) and halachic (Jewish law) needs.
Eligibility and Account Registration
Age Requirements
You must be at least 18 years old to use our services. If you are under 18, you may only use our website with the supervision and consent of a parent or legal guardian.
Account Accuracy
When creating an account or placing an order, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Suspension
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activities.
Products and Services
Product Descriptions
We strive to provide accurate descriptions and images of our tefillin, mezuzahs, and accessories. However, due to the handcrafted nature of our products, minor variations may occur. These variations do not affect the halachic quality or kosher status of the items.
Customization Tools
Our tefillin and mezuzah builders allow you to specify your requirements. While we make every effort to accommodate your preferences, final products are subject to halachic requirements and the sofer’s expertise.
Halachic Standards
All our products meet strict halachic standards and are crafted by qualified, certified sofrim. If you have specific religious requirements, please contact us before placing your order.
Ordering and Payment
Order Process
- Selection: Use our builders to customize your tefillin or mezuzah
- Review: Verify your specifications and shipping information
- Payment: Complete payment through our secure checkout
- Confirmation: Receive order confirmation via email
- Updates: Receive regular updates throughout production
Order Acceptance
Orders are considered confirmed once payment is successfully processed. We reserve the right to refuse or cancel orders at our discretion, including orders that appear fraudulent or contain pricing errors.
Pricing
All prices are listed in USD and are subject to change without notice. The price charged will be the price displayed at the time of order placement.
Payment Methods
We accept major credit cards, PayPal, and other payment methods as displayed at checkout. Payment processing is handled by secure, PCI-compliant third-party processors.
Shipping and Delivery
Shipping Policies
- U.S. Orders: Free shipping on orders over $100; calculated shipping for orders under $100
- International Orders: Flat rate of $25 worldwide
- Processing Time: Varies by product complexity and customization requirements
- Delivery Times: 3-7 business days for standard U.S. shipping; international times vary
Risk of Loss
Title and risk of loss for products pass to you upon delivery to the shipping carrier.
International Orders
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.
Cancellations and Modifications
Cancellation Window
Orders may be canceled within 24 hours of placement, provided production has not begun. Custom or highly personalized items may not be cancelable once work has started.
Modifications
Changes to orders must be requested within 24 hours of placement. We cannot guarantee that modifications can be accommodated once production begins.
Cancellation Process
To cancel an order, email [email protected] with your order number. We will confirm whether cancellation is possible and process any applicable refunds.
Returns and Replacements
Return Categories
- Standard Items: Fully refundable if returned within 30 days in original condition
- Highly Customized Items: Returnable with 20% restocking fee
- Personalized Items: Non-returnable (items with names or specific inscriptions)
Warranty Coverage
All products are covered under warranty for defects in materials or craftsmanship. We will replace or repair defective items at no cost to you.
Return Process
- Contact [email protected] within 30 days of delivery
- Provide order number and reason for return
- Receive return authorization and instructions
- Ship item back in original condition
- Receive refund or replacement once processed
Refund Timeline
Approved refunds are processed to your original payment method within 5-10 business days.
Intellectual Property
Our Content
All content on our website, including text, images, logos, product descriptions, and software, is the intellectual property of Scribe Tribe and is protected by copyright, trademark, and other laws.
User Content
By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content.
Restrictions
You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or logos without authorization
- Reverse engineer our customization tools or software
- Create derivative works based on our content
Prohibited Uses
You agree not to use our website or services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Engage in fraudulent activities
- Interfere with website operation or security
- Harass or harm other users
- Collect user information without consent
Disclaimer of Warranties
Our products and services are provided “as is” without warranties of any kind, either express or implied. While we stand behind the quality and halachic standards of our products, we cannot guarantee:
- Uninterrupted website availability
- Complete accuracy of all information
- Compatibility with all devices or browsers
- Specific delivery timelines
Limitation of Liability
To the fullest extent permitted by law, Scribe Tribe shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount paid for the product
- Issues caused by third-party service providers
- Delays due to customs or shipping carriers
Indemnification
You agree to indemnify and hold harmless Scribe Tribe, its employees, and affiliates from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Arbitration
Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration in New York State, rather than in court. This includes claims related to:
- Breach of contract
- Product defects
- Privacy violations
- Intellectual property disputes
Exceptions
The following matters are excluded from arbitration:
- Small claims court matters
- Injunctive relief for intellectual property violations
- Matters required by law to be resolved in court
Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.
Changes to Terms
We may update these Terms periodically to reflect changes in our services or legal requirements. When we make significant changes:
- We will post the updated Terms on our website
- We will update the “Last Updated” date
- We may notify you via email for material changes
Continued use of our website after changes constitutes acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Scribe Tribe regarding your use of our services.
Contact Information
For questions about these Terms or our services, contact us:
Email: [email protected]
Phone: (718) 387-4983
Mailing Address:
Scribe Tribe
161 Taylor St
Brooklyn, NY 11211
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.